Frequently asked Questions
Are all products listed on Anglers Warehouse Online in stock?
At Anglers Warehouse we like to offer our customers as much of a range as possible, in this case not all products are in stock. If you click on the image of the product this will take you to a product description page, here it will have an availability of either in stock or backorder - products listed as in stock on our website are only an indication as to normally stocked product lines, with thousands of products listed on our online store and a physical retail outlet open 5 days a week these products can sell out at any given time and it is impossible to have this updated on our online store at this stage. For the best indication on current stock levels you are best to phone or email us for an accurate indication. For backordered products in most cases this means that the product is not a normally stocked item and once ordered we will give you an estimated time of delivery.
We are currently working towards a live stock availability system on our website - coming in 2014.
What are the shipping Charges?
Our shipping charges are displayed on our 'Shipping Information' page.
What Forms of Payment does Anglers Warehouse Accept?
At Anglers Warehouse the forms of payment we accept are Visa, MasterCard and direct bank deposit. By special request we will accept Money Order, Cheque and PayPal. *All PayPal payments will incur a 4% surcharge.
What Security Measures do you have in place to ensure that my Credit Card Details are safe?
Here at Anglers Warehouse we take pride in offering you a very safe and secure online SSL Encrypted payment checkout system. Our systems are monitored and vouched for by Shop Safe. All orders are manually processed from the details you provide us with by authorized personnel only, your credit card details are then destroyed in a safe manor immediately after your payment has been processed. Our main priority is to perform the safest transaction for our highly valued customers.
How do I place my order with Anglers Warehouse?
You can place order`s online using our safe and secure online checkout system, by adding any items you wish to purchase to your shopping cart and proceeding with the prompts. Or you can also place an order via email by emailing us at email@example.com and advise us of your preferred payment option, if you wish to proceed with a Visa or MasterCard payment we will contact you via phone to arrange payment details, or if you wish to proceed with Direct Bank Deposit or Money order we will email you the necessary details you require to proceed with these payment options.
How do I know if my order has worked?
You will automatically receive an Order Confirmation Email from Anglers Warehouse.
Does Anglers Warehouse have Lay By?
Yes, we offer a Lay By service. Our Lay By’s last for 2 months from the original starting date of Lay By and a 20% deposit is required for the first payment. To arrange a Lay By please email us at firstname.lastname@example.org with your order and we can then phone you to arrange payment details or phone us on 0755 363 822 and we can take your Lay By order over the phone.
Does Anglers Warehouse accept PayPal as a form of Payment?
We do accept PayPal as a form of payment as a special request only - all orders via PayPal will incur a 4% surcharge.
When will my order be processed and dispatched?
In most cases, if we have everything in stock for your order and you have placed your before 2:00pm AEST in most your order will be processed and posted that day. Orders placed after this time will be processed and posted the next working day. If there is any change to this we will advise you via email or phone.
How long will my order take to arrive?
In most cases it is overnight delivery; however we usually say to allow 1-3 working days from the send date. For remote areas we estimate an extra 2 days*.
Can my order be posted to a Post Office Box?
Yes, all parcel/s sent via Australian Air Express Couriers can be delivered to a Post Office Box.
What will happen if I am not home when the courier tries to deliver my parcel?
If you are not home at the time of delivery, in most cases the courier driver will leave a card in your letterbox saying that you have a parcel to be picked up from your nearest Australia Post Office/ AAE Depot or Star Track Depot.
Can my order be tracked?
Yes, all orders have a tracking number. AAE Couriers will send you an automated email once your order has been sent its information will be as follows - the Sender will be - FMASN FNew@aae.com.au and the Subject will be - Delivery From ANGLERS WAREHOUSE. If you don’t receive this email in your Inbox be sure to check your 'Junk' Folder. Alternatively Anglers Warehouse keeps your tracking information on file if you should incur any problems or delays.
How do I track my order?
All orders can be tracked online after 5:00pm AEST on the day it has been sent at http://www.startrack.com.au.
Can I request that my parcel be left on my premises without a signature if no one is home?
You may request to give Star Track Express the Authority the leave your parcel on your premises without a proof of delivery signature that is normally required. If you do request this procedure Anglers Warehouse does not take responsibility for any parcel/s that go missing.
Will I get notified once my order has been sent?
Yes, after we have processed and packed your order you will receive a notification email from Anglers Warehouse and also AAE Couriers with your tracking number and send date. To ensure you receive all email correspondences for your order please add FNew@aae.com.au and email@example.com to your email contacts list.
How will I know what is happening with my order?
We will email you every step of the way, we will notify you via email if there should be any delays/problems with your order and as above once your order has been processed and packed you will be contacted by email from Anglers Warehouse and also AAE Couriers with your tracking details and shipping date. So keep your eyes out for any emails with updates to your order. To ensure you receive all email correspondences for your order please add FNew@aae.com.au and firstname.lastname@example.org to your email contacts list.
Can Anglers Warehouse Spool my reel/s purchased in store with Braid or Monofilament Line?
Yes, we can spool your reel/s up before your order is sent with Braid or Monofilament line. Please phone us for more information.
Does Anglers Warehouse have a physical Retail Outlet?
Yes, we are located at Shop 1, 64 Ourimbah Rd, Tweed Heads, NSW, 2485, Australia. We are open to the public 5 days a week, please see our contact us page for our operating hours.
Are the prices on Anglers Warehouse Website the same in store?
Yes, we now offer our competitive online pricing in store.
Does Anglers Warehouse match prices?
As above our prices are always very competitively priced, however if you should find another Australian Retail store advertising a cheaper price than us please email us a copy of the current advertised price and we will match this price. Must be an exact matching product/colour/model. *Does not include liquidation stock or eBay sales.
Does Anglers Warehouse Ship Internationally?
Yes, we ship orders worldwide. Please email us at email@example.com with your intended order and country and we can give you a postage quotation and further information on how to order.